Frequently Asked Questions


Question 1:  Why do I need to register?

We have to verify you are who you say you are before we can take a bid or an offer, because we're dealing with some amazing pieces and have to make sure you're a real person :) 


Question 2:  What does that mean?

You call in and speak with one of our operators, and they'll take your basic information and verify your address with the post office, and that's all there is to it!  It's painless and takes only a couple of minutes to do, but its good to get registered early so when you see something you love, you don't have to waste time getting your bid in!


Question 3:  What information do I need to give if I want to register?

Your First Name, Middle Initial (optional), and Last name. Add your spouse or partner (optional).  A long as your Billing and Shipping Address is the same for your first purchase:  A physical Address or P.O. Box is accepted.  Best Phone number to reach you, Channel or live stream you are watching us on and e-mail.


Question 4:  What type of Carrier do you use?

We use the United States Postal Service (USPS), Fed Ex and UPS upon request.


Question 5:  Do you use any other carriers?

We generally use the USPS, but we will use Fed Ex and UPS upon request.


Question 6:  Do you share any of my Information to any 3rd Parties?

No! We value our customers privacy, and will not share any information to any 3rd parties.  All information provided from the customer remains private within our system.


Question 7:  So now that I'm Registered, do I get a Customer number? 

Yes, you get a customer number generated by our computer system.  


Question 8: Can I pick my own Customer number?

No, because the customer numbers are created by our computer program we cannot customize your ID.


Question 9:  What are the benefits  for being a registered customer?

Because you have taken the time to get yourself registered, you now have the ability to call and participate on our highest offers, place orders, and request certain items to be displayed and or inquire on our products.


Question 10:  Once I have placed my order, how long will it take to receive?

We generally ship out all our products within 7-10 business days.  If you are sizing certain pieces, they may take an 5 extra business days.  Although some pieces may take longer.  If so, contact our customer service department by email or phone. 


Question 11: Where can I obtain your customer service information ?

Here: www.primteshopping.com/contactus


Question 11: Where can I obtain your customer service information ?

Question 12:  Where can I find more information on the terms that the Jewelry industry uses? Such as Gemstones, metals, designs, etc.,?